Returns and Refunds Policy.

At IGetBedding, we want you to be completely satisfied with your purchase and have a restful sleep experience. However, we understand that sometimes things may not be exactly as expected. If you need to return a product or seek a refund, our Returns and Refunds Policy is here to assist you with a smooth and hassle-free process.

1. 30-Day Money-Back Guarantee:

We offer a 30-day money-back guarantee on all our products. If for any reason you are not entirely satisfied with your purchase, you can initiate a return and request a refund within 30 days of receiving your order. Please note that the product must be in its original condition, unused, and in its original packaging to be eligible for a refund.

2. Return Process:

To initiate a return, please follow these simple steps:

  1. Contact our Customer Support Team: Reach out to our friendly customer support team at support@igetbedding.com within 30 days of receiving your order. Provide your order details and reasons for the return.
  2. Receive Return Authorisation: Our team will guide you through the return process and provide you with a return authorisation number (RMA). Please include this number with your return package to ensure swift processing.
  3. Package the Product: Safely pack the product in its original packaging or a suitable alternative, ensuring it is securely sealed for transit.
  4. Shipping: You are responsible for the return shipping costs. We recommend using a trackable and insured shipping service to ensure the safe arrival of your return.

3. Refund Process:

Once we receive and inspect the returned product, we will process your refund within 5-7 business days. The refund will be issued in the same form of payment used for the original purchase. Please note that the shipping and handling charges are non-refundable.

4. Exclusions:

Please note that certain products may not be eligible for return or refund due to hygiene reasons, such as pillows, pillowcases, and mattress protectors. Additionally, personalised or customised items cannot be returned unless there is a defect or error in the product.

5. Damaged or Defective Items:

If you receive a damaged or defective product, please contact our Customer Support Team immediately at support@igetbedding.com. We will arrange for a replacement or refund as per your preference.

6. Change of Mind:

If you change your mind about your purchase and wish to cancel your order before it is dispatched, please contact us as soon as possible. If the order has already been shipped, the standard return process applies.

7. Contact Us:

If you have any questions or need further assistance with your return or refund, our dedicated customer support team is ready to help. Contact us at support@igetbedding.com, and we will be happy to assist you.

At iGetBedding, we strive to provide you with the finest bedding products and exceptional customer service. We thank you for choosing us as your bedding destination, and we look forward to assisting you with any returns or refunds should the need arise.

Sweet dreams and comfort await you at iGetBedding.com!